# OXO PROD > OXO PROD knowledge base – help articles and documentation. ## Order & Shipping Issues - [Order shows delivered but it's not at my address](https://faq.oxo.com/en_us/order-shows-delivered-but-it's-not-at-my-address-H1nZq7u4i.md): Please see the contact info for shipping couriers below UPS Please contact them via phone at 8007425877 FedEx File a missing package claim by visit - [Shipping & Returns](https://faq.oxo.com/en_us/shipping-rkLzqQuEj.md): Shipping Policies Shipping Method Delivery Time Cost StandardDelivery - Delivery via: Fed Ex Ground, UPS, USPS 3 - 5 business days * Fla... - [I received my order from Amazon and my item is broken or missing parts.](https://faq.oxo.com/en_us/i-received-my-order-from-amazon-and-my-item-is-broken-or-missing-parts-BJJTKjYM2.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re - [I ordered an item from Amazon and it shows delivered but I haven't received it, what should I do?](https://faq.oxo.com/en_us/i-ordered-an-item-from-amazon-and-it-shows-delivered-but-i-haven-t-received-it-what-should-i-do-BkHB2jFf3.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re - [I had an issue with my Amazon order, and when I reached out to them, they referred me back to you. What should I do?](https://faq.oxo.com/en_us/i-had-an-issue-with-my-amazon-order-and-when-i-reached-out-to-them-they-referred-me-back-to-you-what-should-i-do-HyusniFz3.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re - [Why isn't my discount code working?](https://faq.oxo.com/en_us/why-isn-t-my-discount-code-working-BJif1Ym3.md): If youve received a discount code and its not working please refer to the exclusions provided at the time of delivery Below are a list of most common exclu - [If I place an order to send as a gift, is there a way to hide the pricing?](https://faq.oxo.com/en_us/if-i-place-an-order-to-send-as-a-gift-is-there-a-way-to-hid-the-pricing-HkV22iMXh.md): If you - [Can I use multiple credit cards when placing an order?](https://faq.oxo.com/en_us/can-i-use-multiple-credit-cards-when-placing-an-order-HJthRoz7h.md): Unfortunately we are unable to split payment across multiple cards during checkout Settings Feedback 0 - [How do I cancel my order?](https://faq.oxo.com/en_us/how-do-i-cancel-my-order-ryQ9iklEn.md): Unfortunately once an order is placed it cannot be edited or canceled however you can return the order for a product refund within 30 days of the order date P - [Can I place an order on your website to ship outside of the US?](https://faq.oxo.com/en_us/can-i-place-an-order-on-your-website-to-ship-outside-of-the-us-ByendnyBn.md): Unfortunately at this time we are unable to ship outside the US Please note we do have international websites in the following locations Germany wwwoxod - [How can I get a discount?](https://faq.oxo.com/en_us/how-can-i-get-a-discount-B1eGs12S2.md): To ensure youre signed up for the latest greatest of all things OXO sign up for our newsletter To sign up simply scroll to the bottom of our website and e - [Klarna](https://faq.oxo.com/en_us/klarna-ryVgvo6_3.md): Shop now pay with Klarna Weve partnered with Klarna to give you a better shopping experience Its smoooth and simple Klarna helps you elevate your - [Price Protection Policy](https://faq.oxo.com/en_us/price-protection-policy-ryFdMBx4xl.md): If you made a purchase within 14 days of a sale on our website we are happy to provide a price adjustment via refund to your original form of payment This is ## Corporate Responsibility - [How did OXO learn about 1% for the Planet?](https://faq.oxo.com/en_us/how-did-oxo-learn-about-1percent-for-the-planet-Sy8Ea7ONo.md): Our brand President, Larry Witt, has been a longtime Patagonia fan and supported 1% for the Planet by purchasing member-brands products. As president of the ... - [Why did you choose 1% for the Planet as a partner for this corporate responsibility initiative?](https://faq.oxo.com/en_us/why-did-you-choose-1percent-for-the-planet-as-a-partner-for-this-corporate-responsibility-initiative-Byt4amuEs.md): To date, 1% for the Planet members have donated more than $265 million to nonprofit organizations working to make a positive impact on our planet. OXO was in... - [What does 1% of sales mean?](https://faq.oxo.com/en_us/what-does-1percent-of-sales-mean-r1jN6mdVs.md): We´re donating 1% of our revenue to environmental nonprofits. This investment is intended to be ongoing and our commitment to environmental responsibil... - [Where will OXO focus its giving?](https://faq.oxo.com/en_us/where-will-oxo-focus-its-giving-SkC4TQuEj.md): We´re working with 1% for the Planet to identify and partner with environmental non-profit organizations that work within our three giving areas, inspi... - [Will the money donated for 1% FTP only be used to support US-based programs, or will there be any international partners chosen?](https://faq.oxo.com/en_us/will-the-money-donated-for-1percent-ftp-only-be-used-to-support-us-based-programs-or-will-there-be-any-international-partners-chosen-rJgrTXdVi.md): As a global brand we are donating to environmental nonprofits both in the United States and around the world Our nonprofit partner list is in progress and weâ - [Why does OXO see this as a good business decision?](https://faq.oxo.com/en_us/why-does-oxo-see-this-as-a-good-business-decision-BkGraXuEs.md): We believe that doing good for the planet and doing well as a business are not mutually exclusive and that making responsible environmental choicesthat help th - [How has OXO made the case for this partnership to various stakeholders?](https://faq.oxo.com/en_us/how-has-oxo-made-the-case-for-this-partnership-to-various-stakeholders-r1rH67dNo.md): OXO believes in making the everyday better, and we believe that philosophy should apply to the planet, too. For 30 years, OXO has made tools that make every ... - [How does OXO anticipate joining 1% for the Planet will impact consumer perception?](https://faq.oxo.com/en_us/how-does-oxo-anticipate-joining-1percent-for-the-planet-will-impact-consumer-perception-S1wSam_Nj.md): OXO joined 1% for the Planet because it´s the right thing to do; we believe it will align with our consumer´s values as well they expect the bran... - [Has OXO historically given to environmental nonprofits? If not, why and what prompted them to start now?](https://faq.oxo.com/en_us/has-oxo-historically-given-to-environmental-nonprofits-if-not-why-and-what-prompted-them-to-start-now-HkqB67_4s.md): From the very beginning, OXO´s goal has been to make everyday life better, and that extends beyond our products. We partner with organizations whose va... - [How much can we share externally about the breakdown of OXO´s 1% donation?](https://faq.oxo.com/en_us/how-much-can-we-share-externally-about-the-breakdown-of-oxoaeurotms-1percent-donation-Bk3ST7uVo.md): Our sales figures are confidential. We intend for this relationship and this investment to be ongoing, and our commitment to environmental responsibility an ... - [OXO supports 1% For the Planet, but what about making direct improvements to your products and operations?](https://faq.oxo.com/en_us/oxo-supports-1percent-for-the-planet-but-what-about-making-direct-improvements-to-your-products-and-operations-Syy86QdEi.md): Our philanthropic commitment to environmental causes is a vital step in our journey. To this end, OXO is also looking inward as well. We´re investigati... - [What is OXO doing to limit its environmental impact of overseas manufacturing and distribution?](https://faq.oxo.com/en_us/what-is-oxo-doing-to-limit-its-environmental-impact-of-overseas-manufacturing-and-distribution-By8aXdVo.md): OXO is a global brand providing products to consumers in markets around the world. We are investigating all facets of our business, including our product&acu... - [How does OXO justify that its product portfolio uses predominately plastics?](https://faq.oxo.com/en_us/how-does-oxo-justify-that-its-product-portfolio-uses-predominately-plastics-SJ4UpXOEs.md): OXO´s products are made to last they´re engineered for functionality and durability and guaranteed for life. We´re investigating all ... - [How does OXO justify the use of polybags and other unsustainable materials?](https://faq.oxo.com/en_us/how-does-oxo-justify-the-use-of-polybags-and-other-unsustainable-materials-ByLIaXd4o.md): Our commitment to 1% for the Planet is a vital step in an ongoing journey to becoming better environmental stewards. We´re going to audit our internal ... - [EU Compliance](https://faq.oxo.com/en_us/eu-compliance-rkPQ5Qu4j.md): Email Us We're always on the lookout for talented people to join our team — we're sure to have the right fit, whatever your expertise. Email Us ... - [OXO Cookware Warranty](https://faq.oxo.com/en_us/oxo-cookware-warranty-S1gXc7O4o.md): OXO®, Good Grips®, and Softworks®* Cookware LIMITED LIFETIME WARRANTY AND ARBITRATION AGREEMENT The Cookware Company (USA), LLC (&... - [Wholesale and International Contact Information](https://faq.oxo.com/en_us/contact-us-wholesale-inquiry-ByVQ9Q_Ei.md): Your questions and comments are important to us. Whatever you need assistance with, our customer service team is available to answer any of your questions! ... - [The OXO Better Guarantee](https://faq.oxo.com/en_us/guarantee-warranty-satisfaction-replacement-B1bMqmO4j.md): The OXO Better Guarantee* At OXO, we believe in better – better design, better functionality, better experience – and that’s exactly how ... - [Inventor Submissions](https://faq.oxo.com/en_us/inventor-submissions-Hy6XAQuVi.md): Inventor Submission Thank you for your interest in submitting your idea for consideration We evaluate every submission we to determine if it meets our p - [Tot Nest Booster Seat Voluntary Recall](https://faq.oxo.com/en_us/voluntary-recall-BkKMq7ONo.md): April 2018 Tot Nest Booster Seat Voluntary Recall Replacement Straps Registration At OXO safety product quality and consumer satisfaction a - [Promo](https://faq.oxo.com/en_us/promo-SJiQR7uNs.md): The following terms and conditions apply to the use of a prepaid OXO gift card BY USING THE GIFT CARD YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS ST - [Promotional Terms and Conditions](https://faq.oxo.com/en_us/promotional-terms-and-conditions-ByCG5XuNs.md): The following terms and conditions apply to the use of a pre-paid OXO gift card. BY USING THE GIFT CARD, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS ST... - [Return Policy](https://faq.oxo.com/en_us/return-policy-rJR9QO4o.md): Merchandise may be returned for a refund for any reason within 30 days from the shipping date. After 30 days, only unused and unwashed merchandise may be ret... - [How do I get a replacement if I live in Canada?](https://faq.oxo.com/en_us/how-do-i-get-a-replacement-if-i-live-in-canada-ByTf2u_Wh.md): If youre having an issue with your item and reside in Canada we do not ship out of the US however we do have distributors in your country that are happy to h - [What is the phone number for Customer Service?](https://faq.oxo.com/en_us/what-is-the-phone-number-for-customer-service-HyRLrgm2.md): Customer Service can be reached from 8 am6 pm ET Monday thru Friday Please note our office is closed on all major holidays - [How do I join the team at OXO?](https://faq.oxo.com/en_us/how-do-i-join-the-team-at-oxo-r1LrkMaV2.md): careers, jobs, open positions, hiring,