Why is my Conical Burr Coffee Grinder running but not producing grounds?

Coffee grounds can stick to the sides of the chute and build up over time. Dark, oily beans that are finely ground have a tendency to stick more than medium roasted coffee. 

To clean your grinder, follow the steps below. These steps are also included in the instruction booklet on page 10.

1) Run Grinder

a. Run for 10 seconds with an empty bean hopper to clear beans/grounds from the burrs and grounds chute. 

b. Unplug Grinder-Always unplug power cord from outlet before removing or replacing hopper.

2) Remove hopper

a. Turn knob inside hopper counterclockwise until it clicks. The “trap door” feature will keep beans securely inside while hopper is removed.

3) Remove upper burr

a. Clear any coffee beans from between Grinder burrs. To remove upper burr, lift metal burr handle and twist counterclockwise, then pull straight up. Note: Only the upper burr is removable.

4) Clean burrs and grounds chute

a. Use a small bristle brush. Never use water or other liquids to clean the inside of the Grinder/burrs.

5) Replace upper burr

a. Align indents in burr with tabs inside lower burr. Turn clockwise until burr clicks into place. To test burr installment, pull handle straight up. If properly positioned, burr will stay in place. Note: If coffee beans have not been emptied from area around burrs, burr may not lock into place properly.

6) Wipe base and body

a. Clean Grinder exterior with a soft, damp cloth.

7) Replace hopper

a. Align the tabs of the hopper with the notches in the Grinder. Press down gently and turn knob clockwise until hopper locks into place.