# I received my order from Amazon and my item is broken or missing parts.

> Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re

Source: https://faq.oxo.com/en_us/i-received-my-order-from-amazon-and-my-item-is-broken-or-missing-parts-BJJTKjYM2

Last updated: 2023-04-16T17:04:56.420Z

Amazon direct ships from their warehouse, so we have no access to any order information or tracking information that would allow us to issue a replacement or refund.

Please contact Amazon to correct this issue by giving them a call at 1-888-280-4331. You can also use the chat feature to speak with an Amazon representative, or you can click on Refund to return your order. Amazon is responsible for packing our products safely and they are liable for any damage incurred to the items during shipping, or any parts missing from your item.